Refund and Returns Policy

1. Eligibility for Returns and Exchanges:
Customers may be eligible for returns or exchanges within 7 days of receiving wrong orders only. To qualify, products must be unused, in their original packaging, and in the same condition as received. Certain products, such as personalized items or products with hygiene seals removed, may not be eligible for returns or exchanges.

2. Initiation of Return or Exchange:
Customers must initiate a return or exchange by contacting our customer support team through contact information. They will guide you through the process and provide you with a Return Authorization number, which must be included with your return package.

3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong product shipped or damaged item). We recommend using a trackable shipping method and retaining proof of shipment for your records.

4. Inspection and Processing:
Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process the exchange within 3 business days.

5. Exchange Options:
Customers can opt for an exchange of the same product (if available) or another product of equivalent value. Any price difference will be charged accordingly.

6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 3 days of receipt. We may require photo evidence of the damage or defect and the parcel opening video to process your request for a replacement.

7. Non-Returnable Items:
Certain products, including but not limited to opened or used items, personalized products, and products with hygiene seals removed, are non-returnable and non-exchangeable.

8. Hygiene and Safety:
For hygiene and safety reasons, certain products like skincare items, cosmetics, and personal care products may only be returned if unopened and in their original packaging.

9. Changes to the Policy:
Smartik Herbs OPC Pvt. Ltd and Tatved Herbal reserves the right to modify this Return and Exchange Policy at any time. Any changes will be effective immediately upon posting on our website.

10. Contact Information:
For questions or assistance regarding returns and exchanges, please contact our customer support team.