Term and Conditions
Terms and Conditions:
1. Product Orders:
Customers may place orders for our products through the
website www.tatvedhebal.com. By placing an order, customers agree to provide
accurate and complete information. Tatved Herbal reserves the right to refuse or
cancel any order at its discretion.
2. Payment:
Payment for orders is processed through secure payment gateways.
Customers agree to pay the full amount for the products ordered, including any
applicable taxes and shipping fees. For Cash on delivery customer must pay with
cash or UPI, before receiving the order.
3. Shipping and Delivery:
We aims to deliver products in a timely manner but
cannot guarantee specific delivery dates. Delivery times may vary based on
location and other factors. Customers will be provided with tracking information.
4. Returns and Exchange:
Customers may be eligible for returns and Exchange as
per our return and exchange policy. Returns are subject to certain conditions, and
customers should review the return policy on the website.
5. Intellectual Property:
All content on our website www.tatvedhebal.com,
including images, text, and trademarks, are owned by Tatved Herbal and
protected by intellectual property laws. Customers are prohibited from using,
reproducing, or distributing these materials without written consent.
6. Changes to Terms and Policies:
We reserve the right to modify its privacy
policies and terms and conditions at any time. Customers are encouraged to
review these documents periodically.
Return and Exchange Policy:
Contact No. 8263804905
1. Eligibility for Returns and Exchanges:
Customers may be eligible for returns
or exchanges within 7 days of receiving wrong orders only. To qualify, products
must be unused, in their original packaging, and in the same condition as
received. Certain products, such as personalized items or products with hygiene
seals removed, may not be eligible for returns or exchanges.
2. Initiation of Return or Exchange:
Customers must initiate a return or exchange by contacting our customer support team through contact information. They will
guide you through the process and provide you with a Return Authorization
number, which must be included with your return package.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong product shipped or
damaged item). We recommend using a trackable shipping method and retaining
proof of shipment for your records.
4. Inspection and Processing:
Once we receive the returned product, our team
will inspect it to ensure it meets the eligibility criteria. If approved, we will
process the exchange within 3 business days.
5. Exchange Options:
Customers can opt for an exchange of the same product (if available) or another product of equivalent value. Any price difference will be
charged accordingly.
6. Damaged or Defective Items:
If you receive a damaged or defective item,
please contact our customer support team within 3 days of receipt. We may
require photo evidence of the damage or defect and the parcel opening video to
process your request for a replacement.
7. Non-Returnable Items:
Certain products, including but not limited to opened
or used items, personalized products, and products with hygiene seals removed,
are non-returnable and non-exchangeable.
8. Hygiene and Safety:
For hygiene and safety reasons, certain products like
skincare items, cosmetics, and personal care products may only be returned if
unopened and in their original packaging.
9. Changes to the Policy:
Smartik Herbs OPC Pvt. Ltd and Tatved Herbal
reserves the right to modify this Return and Exchange Policy at any time. Any
changes will be effective immediately upon posting on our website.
10. Contact Information:
For questions or assistance regarding returns and
exchanges, please contact our customer support team.
Contact No. 8263804905
